Refund and cancellation policy

How charging works

Our fee for each piece of work is set out in a written scope, and nothing is charged before you confirm that scope in writing. Fees are payable as stated in the scope; this website does not take payments.

Registration or attendance fees paid to an organiser are separate and are not covered by this policy. Any refund of those fees is a matter between you and the organiser.

Cancelling before work starts

You can cancel by email at any time before work begins. Anything you have paid us is refunded in full.

Cancelling after work has started

If you cancel once work has started, we charge only for the time already spent, at the rate stated in your scope, and refund the rest of anything you have paid. We send you a written breakdown of the time charged.

Completed work

Once a task in your scope has been completed and delivered to you, the fee for that task is not refundable.

If we make a mistake

If you find a clerical error in our work and tell us within 14 days of receiving it, we correct it free of charge. If we cannot correct it in time for it to be useful to you, we refund the fee for the task affected.

Decisions and changes made by others

We cannot refund our fee because of an organiser’s decision, such as refusing a registration or changing or cancelling a meeting, its dates, its fees or its requirements. Refunds are also not available for delays caused by information that reaches us late or by a submission that is not made in time.

How to request a refund

Email info@annualconference2026registrations.com with your name, the date of your scope and the reason for your request. We acknowledge requests within 3 working days and give our decision within 10 working days. Approved refunds are paid by the same method you used to pay us, within 10 working days of our decision.

Your legal rights

Nothing in this policy affects any rights you have under the law.